Streamlining Patient Estimate Calculations

The Challenge

Spring Creek Surgical Center, an outpatient facility in Utah, performs an average of 85 procedures per month. They specialize in pediatric dental, podiatry, spine, and orthopaedics. Serving their community for almost five years, they take great pride in being a dependable and safe alternative to their local hospitals and offering outstanding care to patients and their families.

Brooke Hawes, Spring Creek’s Office Manager, was spending her mornings struggling to manually calculate accurate patient estimates. With no system in place to help, it was extremely labor and time intensive. After the estimate was put together, more time was spent trying to get in touch with the patients, reviewing the estimates with them, and answering their questions. Brooke’s other critical responsibilities around the facility took a backseat and typically weren’t addressed until well into the day.

The Solution

With the implementation of HST’s patient estimates, the process for calculating patient estimates became streamlined and efficient. Spring Creek could now produce accurate financial estimates in just 15 minutes, compared to hours previously. This quick turnaround allowed for better communication with patients ahead of their procedures, minimizing surprises and enhancing patient satisfaction

The Results

HST’s patient estimates revolutionized Spring Creek’s workflow, resulting in

• Accurate estimates in minutes instead of hours
• Timely communication with patients about financial responsibilities
• Increased patient trust and satisfaction due to clear and upfront estimates

The Future

Spring Creek Surgical Center plans to continue leveraging HST’s patient estimates to further refine their patient communication and financial processes. They aim to expand their service offerings while maintaining the same high level of care and transparency that has earned them a trusted reputation in the community.