Streamlining a Suite of ASC Systems
North Texas Team Care implemented a bundled solution after struggling with case costing, reporting, and billing.
Our suite of solutions has helped:
- Connect all software systems in use
- Reduce the number of clicks throughout their daily workflow
- Optimize center performance
Number of ORs: 4
Featured products: HST Practice Management, HST Case Coordination, HST eChart, HST Clariti
Other products in use: HST Practice Management, HST Case Coordination, HST eChart, HST Clariti
Customer type: Surgery Center
Specialties: ENT, Gastroenterology, General, Neurological, OBGYN, Orthopedic, Pain Management, Plastics, and Urology
Based out of Mesquite, TX, North Texas Team Care Surgery Center is a fully physician-owned multi-specialty surgery center focusing heavily on Pain Management, GI, General, and Orthopedic procedures. Their center was experiencing a multitude of issues with their ASC products from Surgical Information Systems, including consistency, efficiency, and accuracy. Reports didn’t match, and billing complications were frequent. Adam Hornback, the facility’s administrator, was struggling to improve tracking costs and manipulating the system was difficult. Their previous system did not work on tablets, which led to clinical staff paying more attention to the software than the patients. On top of that, they found customer service lacked the necessary helpfulness.
After speaking with various Administrators and clinical users who utilized HST Pathways’ products, their overwhelming satisfaction and continuous praise solidified North Texas Team Care Surgery Center’s confidence to adopt HST Pathways’ suite of ASC software products. North Texas Team Care Surgery Center decided to switch to HST Pathways products utilizing:
- HST Practice Management, the surgery center management platform
- HST eChart, the EMR system
- HST Case Coordination, the case scheduling software
- HST Clariti, the patient estimation and authorization software
Since adopting HST Pathways’ products, all their systems now work seamlessly together, addressing their previous efficiency challenges.
The facility’s Administrator, Adam Hornback’s favorite product is HST Case Coordination. He particularly appreciates the ability to instant message between offices, the facility, and representatives, which has greatly improved their operations. North Texas Team Care Surgery Center appreciates the system’s user-friendly interface. With its integrated reporting systems, they no longer need to navigate outside the product and consult multiple reports for the information they need. Accurate reports are crucial for tracking cases, accounts receivable, and collections. With this system, their reports have become accurate and easier to obtain, enhancing their overall efficiency.
My favorite is the HST Case Coordination program. We do not utilize it to its maximum yet; however, the ability to communicate between the offices and the facility, the ability to communicate between reps and the facility, those are great items. And plus, the notification features, all very nice. I like that very much.
Through their use of their suite of HST Pathways’ products, North Texas Team Care Surgery Center now has the necessary tools to enhance case costing and effectively monitor expenses.
The team has seen a significant improvement in time savings compared to their previous systems. Previously, they were confined to laptops, which hindered their ability to fully engage with patients while working with their EMR software. Now, with HST eChart, they can perform tasks on tablets, which has been tremendously helpful. This shift has allowed them to focus more on their patients while still accessing the required information.
The reporting system is good. Being an Administrator, I’m constantly watching the trends, so you need reports that you can follow that, and you need them to be accurate. I found that these are absolutely more accurate.
North Texas Team Care Surgery Center has not yet utilized HST Case Coordination to its fullest, and Adam Hornback, the facility’s Administrator, believes that the program has great potential to improve communication between offices and the facility as well as between representatives and the facility. North Texas Team Care Surgery Center is also looking to further improve tracking costs, which can be achieved through the HST Case Coordination.