The most efficient way to collect and process patient payments.
With HST Pay, give your team a truly streamlined billing process – make workflows faster, easier, and more accurate.
HST is trusted by 1,600+ customers
Explore HST Pay
Rethink the way you manage patient payments
Is your staff spending too much time manually reconciling transactions?
With HST Pay, powered by Global Payments Inc., transactions auto-post to HST Practice Management within minutes, removing laborious billing processes due to manual payment posting.
Reduce Posting Time
Automatically post transactions through the integration of HST Practice Management, significantly decreasing time-consuming work for your billing staff.
Minimize Errors
Make your billing process more accurate and reduce potential errors by removing the manual posting process and replacing it with automation..
Boost Patient Satisfaction
Patients can conveniently pay online, over the phone, or in person. Instantly increase patient satisfaction levels and take the stress out of payments for your patients.
Elevating the billing process through automation
Before HST Pay
Manual Payment Posting
Gather Patient
Payment
Payment
Depending on your payment processor, your patient will make a payment toward their estimate online, over the phone, or in person.
MANUAL DATA ENTRY
From there, you will need to manually enter the patient payment into your billing system.
Continued Frustration from Lengthy Repetitive Tasks and Risks from Errors
Due to the highly manual nature of this process, manual posting opens the door to potential human errors in payment recording. Additionally, if you are using a billing system that posts payments on a nightly basis, you will experience a delay in time to seeing your payments posted.
After HST Pay
Automated Payment Posting
Gather Patient
Payment
Payment
Your patient can make a payment toward their estimate online, over the phone, or in person.
automated posting into hst practice management
Instead of recording and posting payment records manually, HST Pay automatically gathers the payment data and posts the payment directly within minutes to the patient ledger inside HST Practice Management.
Reducing Stress for Your Staff and Increasing Time Savings
With automated payment posting, your staff will experience a great deal of relief from not having to handle a large volume of payments manually, saving them valuable time by eliminating time-consuming tasks.
How It Works
1. Patient Receives an Estimate
Either by text or email, a patient will receive a communication outlining an estimate of what they owe the provider or facility.
2. Patient Makes a Pre-Service Payment
Patient will choose to pay either by phone, online, or in person, and submit their payment accordingly.
3. Payment Information is Recorded
Payment details are recorded in HST Pay to show the amount paid, date of payment, and other relevant transaction information.
4. Payments are Posted into HST Practice Management
HST Pay automatically relays the payment data to the patient ledger inside HST Practice Management within minutes.
Discover Why ASCs Love HST
“HST Pathways offers you a comprehensive ASC platform, providing all the necessary information, data, and statistics you desire, all just at your fingertips. It’s really a great product.”
Lora Reed, Administrative Director, Live Oak Surgery Centerr
“I personally like having everything together within HST because I just feel like it’s one system.”
Shawna Alfano, Administrator & Director of Nursing, BASS Surgery Center
Key Capabilities
Automated Posting Keeping up with manual payment posting is challenging, time-consuming, and error-prone. With the integration of HST Practice Management, accelerate account postings through automation, ensuring cash flow accuracy.
Secure Cardholder Data
Rest assured with advanced security measures in place, such as encryption and tokenization to prevent fraudulent activities.
Rest assured with advanced security measures in place, such as encryption and tokenization to prevent fraudulent activities.
Quick Refunds & Payment Voids Billing errors, such as duplicate payments or patient benefit information being outdated, are inevitable. Give your staff a reliable way to course-correct errors with full refunds.
Convenient Ways to Pay
Your patients can pay by credit card through a secure online link, by phone, or in person.
Your patients can pay by credit card through a secure online link, by phone, or in person.
Decline Minimizer
Automatically update card information on file with a direct bank connection that keeps all card details current and avoid declined transactions that can occur from out-of-date credit card information.
Automatically update card information on file with a direct bank connection that keeps all card details current and avoid declined transactions that can occur from out-of-date credit card information.
Store Credit Card Information
Get a more convenient transaction process by saving patient card details; bypassing the need to re-enter previously given patient payment information.
Get a more convenient transaction process by saving patient card details; bypassing the need to re-enter previously given patient payment information.
Electronic Patient Estimates Leverage the integration with HST Clariti to send patient estimates through text or email to notify patients what they owe and get paid sooner.
Multiple Innovative Payment Methods Your patients can pay by credit card, electronic check, debit card, health savings account cards, and flexible spending account cards via the latest chip-based or contactless devices through a secure online link, or by phone. Payment devices include cost-effective ethernet devices as well as Wi-Fi-enabled devices.
Deeply integrated with your favorite HST platforms
You’ve Got Questions, We’ve Got Answers
Do I need other HST Products to use HST Pay?
Yes, HST Pay is an embedded payment processing tool that works with HST Clariti, HST Practice Management, or both. For clients using both HST Clariti and HST Practice Management, transactions will auto-reconcile into HST Practice Management.
Which payment methods will be accepted?
Credit cards, electronic checks, debit cards, health savings account cards, and flexible spending account cards.
What kind of security does HST Pay have?
HST Pay is HIPAA, PCI, SOCII, and TCPA compliant.
In what ways can patients pay?
Patients can pay online, over the phone, or in person.
Can payments be made on mobile devices?
Yes, patients can pay online through a variety of mobile devices including their smartphone, tablet, or laptop.
How user-friendly is the system for patients to make payments online?
HST Pay is very intuitive and makes it easy for patients to make payments. The patient will receive an email or text with a link. The patient can then click on the link, input their date of birth, view the estimate, click pay now, and proceed to enter their payment details and submit.
What do I have if I have a question on how to use HST Pay?
Please reach out to our support team! Depending on the question, HST will address it directly or route you to Global Payments Inc. No question is too small, and we are passionate about going the extra mile to make sure your staff is fully supported.
How long will it take for us to implement HST Pay?
Implementation time is dependent on your center’s unique requirements and which HST products you currently use. Once we know your specific center needs and product mix, we can provide you with an estimated implementation timeline.
Helpful Resources
Automated Payment Posting: A Game Changer for ASC Billing Staff
Navigating the complexities of ASC billing, surgery center staff members have always been on the lookout for tools and methodologies that can help streamline their processes. This desire for...
This Week in Surgery Centers: Wil Schlaff – Opening an ASC: Conducting a Comprehensive Feasibility Assessment
Wil Schlaff – Opening an ASC: Conducting a Comprehensive Feasibility AssessmentHere's what to expect on this week's episode. 🎙️ Interested in opening a new surgery center? Wil Schlaff is no stranger...
How to Get Your First 1,000 Patients Scheduled at Your New ASC
From conducting feasibility assessments to navigating the intricacies of Certificate-of-Need processes, securing financing, and collaborating with project managers and construction teams, you've...
– Arrives Fall 2023
