PATIENT PAYMENTS
The most efficient way to collect and process patient payments.
With HST, give your team a truly streamlined billing process – make workflows faster, easier, and more accurate.
Join 1,700+ customers who trust HST
Rethink the way you manage patient payments.
Is your staff spending too much time manually reconciling transactions?
Reduce Posting Time
Automatically post transactions through the integration with HST’s surgery center management, significantly decreasing time-consuming work for your billing staff.
Minimize Errors
Make your billing process more accurate and reduce potential errors by removing the manual posting process and replacing it with automation.
Boost Patient Satisfaction
Patients can conveniently pay online, over the phone, or in person. Instantly increase patient satisfaction levels and take the stress out of payments for your patients.
Elevating the billing process through automation
BEFORE
Manual Patient Payment Posting
Gather patient payment
Depending on your payment processor, your patient will make a payment toward their estimate online, over the phone, or in person.
Manual data entry
From there, you will need to manually enter the patient payment into your billing system.
Continued frustration from lengthy repetitive task and risk from errors
AFTER
Automated Patient Payment Posting
Gather patient payment
Automated posting into HST’s surgery center management
Reducing stress from your staff and increasing time savings
How It Works
Payment details are recorded in HST’s patient payments module to show the amount paid, date of payment, and other relevant transaction information.
4. Payments are Posted into HST’s Surgery Center Management
HST’s patient payments module automatically relays the payment data to the patient ledger inside HST’s surgery center management within minutes.
ASCs Love HST
HST Pathways offers you a comprehensive ASC platform, providing all the necessary information, data, and statistics you desire, all just at your fingertips. It’s really a great product.
Administrative Director
Live Oak Surgery Center
I personally like having everything together within HST because I just feel like it’s one system.
Administrative & Director of Nursing
BASS Surgery Center
Key Capabilities
Automated Posting
Keeping up with manual payment posting is challenging, time-consuming, and error prone. With the integration of HST’s surgery center management, accelerate account posting through automation and oversee cash flow more accurately.
Secure Cardholder Data
Rest assured with advanced security measures in place, such as encryption and tokenization to prevent fraudulent activities.
Quick Refunds & Payment Voids
Billing errors, such as duplicate payments or patient benefit information being outdated, are inevitable. Give your staff a reliable way to course-correct errors with prompt refunds and payment voids.
Convenient Ways to Pay
Your patients can pay by credit card through a secure online link, by phone, or in person.
Decline Minimizer
Automatically update card information on file with a direct bank connection that keeps all card details current and avoid declined transactions that can occur from out-of-date credit card information.
Store Credit Card Information
Get a more convenient transaction process by saving patient card details; bypassing the need to re-enter previously given patient payment information.
Electronic Patient Estimates
Send patient estimates to notify them what they owe and get paid sooner.
Flexible Partial Payments
Patients can make two partial payments in one session using different methods like checking, FSA, or HSA—making it easier to pay.
Detailed Payment Receipts
Receipts show the patient’s name and date of service and are available for all transactions. Also, staff can print them during or after payment as needed.
Post-Service Balance Notifications
Follow up on unpaid balances with patients after their procedure using manual or automated messages to speed up payments.
Integrated with your favorite HST solutions
Surgery Center Management
Patient EstimatesYou’ve Got Questions, We’ve Got Answers
Do I need other HST Products to use HST's patient payment solution?
Yes, HST’s patient payments module is an embedded patient payment processing tool that works with HST’s patient estimates, HST’s surgery center management solution, or both. For clients using both HST’s patient estimates and HST’s surgery center management solution, transactions will auto-reconcile into HST’s billing module.
Which payment methods will be accepted?
What kind of security does HST's patient payment module have?
HST Pay is HIPAA, PCI, SOCII, and TCPA compliant.
In what ways can patients pay?
Patients can pay online, over the phone, or in person.
How user-friendly is the system for patients to make payments online?
HST’s patient payments module is very intuitive and makes it easy for patients to make payments. The patient will receive an email or text with a link. The patient can then click on the link, input their date of birth, view the estimate, click pay now, and proceed to enter their payment details and submit.
Can patients pay on mobile devices?
Yes, patients can pay online through a variety of mobile devices including their smartphone, tablet, or laptop.
What do I have if I have a question on how to use the patient payment module?
Please reach out to our support team! Depending on the question, HST will address it directly or route you to Global Payments Inc. No question is too small, and we are passionate about going the extra mile to make sure your staff is fully supported.
How long will it take for us to implement HST's patient payment module?
Implementation time is dependent on your center’s unique requirements and which HST products you currently use. Once we know your specific center needs and the solutions you are using today, we can provide you with an estimated implementation timeline.
Helpful Resources
How to Supercharge Your ASC with Automated Payment Posting
This Week in Surgery Centers: Will Schñaff - Opening an ASC: Conducting a Comprehensive Feasibility Assessment
How to Get Your First 1,000 Patients Sheduled at Your New ASC
