Eliminating Disparate Systems & Driving Standardization
Surgery Partners implements HST at their facilities due to the remarkable value, turnkey options, and repeatable implementation process.
- Track & analyze critical metrics
- Identify areas for improvement
- Improve their RCM workflows, resulting in lower denial rates, reduced days to pay, and higher patient collections
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Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide. Their team is comprised of more than 4,600 affiliated physicians, serving more than 600,000 patients annually. Due to their substantial reach, Surgery Partners holds a highly influential and important place in the surgery center industry.
Surgery Partners grappled with the burden of operating multiple, disconnected systems across their surgery centers. The use of disjointed software solutions for tasks such as scheduling, billing, patient records, and inventory management resulted in inefficiencies and unwarranted complexities. This fragmented approach made it exceptionally difficult to establish consistent procedures and practices throughout their network of surgery centers, leading to confusion, inconsistency, and formidable challenges in effectively managing the entire network.
Recognizing the need for standardized reporting, comprehensive analytics, and key performance indicators (KPIs) to assess facility performance accurately, Surgery Partners faced a significant hurdle. Their existing systems needed more robust support for this essential aspect of their operations. Moreover, they sought a solution that would enable them to efficiently document and track critical clinical metrics, including but not limited to Operating Room Utilization, enhancing the overall quality and precision of their healthcare services.
When Surgery Partners sought a solution for their disparate systems, their journey led them to HST Pathways, driven by factors that truly set them apart. Jeff Grimes, Senior Revenue Cycle Director at Surgery Partners, shared compelling insights into their choice. HST’s billing and inventory solution emerged as the clear winner, offering remarkable value, competitive pricing, turnkey solutions, and an effortless, repeatable implementation process.
Jeff said the decision was guided by a simple but powerful principle: cost-effectiveness. HST’s billing and inventory solution presented a cost-effective solution that outshone alternatives in the market. This ensured Surgery Partners could maintain stringent cost control while gaining access to valuable solutions for their facilities.
With dozens of successful implementations under his belt, Jeff underscored HST Pathways’ ease of implementation. The solution’s turnkey nature requires minimal configuration, resulting in a concise and predictable implementation timeline. No additional external resources are necessary, ensuring that disruptions to daily operations and unexpected costs are minimal. This seamless transition to new software preserves productivity and accelerates the realization of benefits, leading to a faster return on investment (ROI).
Implementing HST’s billing and inventory solution, scheduling & care communication, and electronic charting has allowed Surgery Partners to establish a standard operating platform, which has been instrumental in streamlining and standardizing their operational processes. The software’s reporting capabilities have enabled Surgery Partners to standardize their reporting, making tracking and analyzing critical metrics and KPIs easier. This, in turn, allows them to identify best practices and areas for improvement more effectively.
Surgery Partners has experienced improvements in data documentation, particularly in tracking potential clinical time savings, days to pay, patient collections, and more. This level of detail has made it easier to optimize utilization and identify opportunities for improvement, leading to potential time and cost savings. Surgery Partners can now discern best practices and pinpoint areas ripe for enhancement with greater precision and efficiency.
The leading management company has also benefited from revenue cycle improvements. The integration between HST’s billing and inventory solution with clearinghouses, coupled with its built-in automation capabilities, has ushered in more efficient processes, lower denial rates, and enhanced patient collections, bolstering overall financial health. From 2020 to 2022, Surgery Partners experienced a 48% growth in their total adjusted EBITDA, increasing from $256.6 million to $380.2 million.
The training process, complemented by the intuitive and user-friendly navigation, has made onboarding a seamless experience for the ASC staff members who rely on these solutions daily.