Eliminating Paper & Transforming ASC Operations
Pegasus Surgery Center witnesses outstanding results from the start with HST eChart and HST Practice Management.
HST eChart and HST Practice Management led to:
- 100% chart completion rate.
- 50% reduction in recovery times.
- Efficient management of billing and collections.
- Compliance with license registration requirements.
# of Centers: 1
# of ORs: 2
Featured Products: HST Practice Management, HST eChart
Products in use: HST Practice Management, HST eChart
Customer type: ASC
Specialties: Spine, Ortho, Pain Management
Michael Tassos, Administrator at Pegasus Surgery Center, had observed a variety of formidable challenges throughout his time working at other ASCs.
These obstacles manifested in various ways, most notably in the form of missed items for anesthesia, nursing, and doctor’s notes. The use of traditional paper charts presented considerable difficulty in maintaining accuracy and thoroughness in documentation, leading to these critical omissions.
Moreover, the absence of a streamlined system for tracking important dates and certifications added an extra layer of complexity to their operations. This resulted in an increased administrative burden and potential risk of non-compliance with regulatory standards.
On the financial front, billing and collections posed significant issues. Without a robust practice management system in place, revenue cycles could not be managed effectively.
In essence, Michael was well aware of the challenges ASCs faced when dealing with outdated processes and systems and given his prior experience with HST and lack of regard for alternatives, he pursued HST’s comprehensive solutions, which he referenced as a “no-brainer,” that could alleviate these issues from the start.
In response to the challenges Michael wished to avoid, Pegasus Surgery Center implemented HST Practice Management and HST eChart. The objective was to address the typical pain points seen by ASCs and streamline operations.
Michael was ecstatic about the EMR product (HST eChart) which led to a significant reduction in paperwork. The system was instrumental in flagging any potential issues and ensuring that all charts were completed thoroughly. The elimination of paper charts brought about an enhanced level of accuracy and efficiency in documentation.
Simultaneously, HST Practice Management was put in place. This product was pivotal in streamlining processes related to billing and collections. By avoiding financial management issues often experienced by manual, outdated processes, it contributed to improving the overall revenue cycle management at Pegasus Surgery Center.
Furthermore, a feature known as the ‘tickler’ was employed to keep track of important dates and licenses. This proved invaluable in reducing the administrative burden and mitigating the risk of non-compliance with regulatory standards.
HST Practice Management also gave Pegasus Surgery Center the ability to perform in-depth analyses of cases, revenues, and implant costs. This feature empowered the center with actionable insights that allowed for data-driven and strategic decision-making.
Throughout the implementation process, commendable support was extended from the HST team. Their assistance played a key role in facilitating a smooth transition to the new system. Consequently, Pegasus Surgery Center could effectively enhance its operational efficiency through the adoption of HST Practice Management and HST eChart.
We’ve been able to monitor estimated blood loss & stay times. We actually reduced our recovery time significantly once we started tracking it. The ability to track Start and End times within HST allows you to dissect what’s going on during PreOp, OR, Anesthesia, PACU, etc. HST Practice Management calculates the total minutes in each area, which allows you to dissect what’s going on throughout the day. It’s extremely helpful and equated to cost and time savings.
A remarkable transformation was witnessed with the integration of HST’s comprehensive product suite. Significant cost savings were achieved, and the necessity for paper charts was completely eradicated. The benefits extended beyond mere cost savings, paving the way for streamlined operations and enhanced efficiency.
The Electronic Medical Records (EMR) system served as an effective tool in resolving documentation issues. Every chart was meticulously completed, with no room for incomplete information. This led to a 100% completion rate, an impressive feat that speaks volumes about the system’s efficiency.
The practice management solution provided an efficient framework for managing billing and collections. It seamlessly integrated with an outsourced billing company, thereby simplifying financial management processes.
One of the standout features was the system’s capability to track crucial dates. Whether it was Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS), or nursing license expirations, every important date was diligently monitored. This ensured absolute compliance, eliminating any risk of non-adherence to regulatory standards.
The ability to perform data analysis within the system turned out to be a game-changer. It shed light on areas requiring improvement, leading to reduced recovery times and increased efficiency. These insights provided a roadmap for strategic decision-making, enabling the center to optimize its operations.
The implementation process was handled with utmost professionalism by the HST team. Their guidance ensured a smooth transition to the new system, minimizing any potential disruption to the center’s operations.
The overall experience with HST was highly positive. Quick response times and effective resolution of issues underscored their commitment to customer satisfaction. The implementation of HST’s products resulted not only in quantitative improvements but also significantly elevated the day-to-day operations at the center.
I really like HST eChart. The decline in the number of charts we have to audit is unimaginable. It’s a never-ending battle with chart audits and we’ve eliminated it 100%. Nobody leaves without a signature.
Reflecting on the beneficial partnership with HST, Pegasus Surgery Center harbors no immediate plans for incorporating additional features or products. The existing setup aligns well with the center’s operations, delivering optimal results.
Looking ahead, the Pegasus Surgery Center intends to continue its fruitful relationship with HST. The impactful solutions offered by HST have proven instrumental in enhancing their operational efficiency and overall performance. This successful collaboration sets a promising tone for the future, with both parties keen on maintaining this synergy.