Transforming Workflows with One Platform

Palmetto Lakes Surgery Center digitized operations, improved reporting, and empowered staff by adopting HST’s integrated suite of solutions.

A complete shift from paper to digital:

Improved revenue cycle visibility
Centralized reporting and data access
Increased staff satisfaction and efficiency
Specialty workflows fully supported

# of ORs: 4

Featured Solutions: Electronic Charting

Solutions in Use: Surgery Center Management, Scheduling & Care Communication

Specialties: Multi-specialty

State(s): FL

Customer type: Surgery Centers

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The Challenge

Palmetto Lakes Surgery Center, a well-established multispecialty ASC in Miami, faced a critical turning point. The facility had no digital infrastructure—processes were entirely paper-based—and they had recently lost their billing company. Without a modern practice management system, they were unable to generate timely reports, manage cases efficiently, or support a new RCM partner. That’s when MedElevate Solutions, led by CEO Nyleen Flores, was brought in to conduct a full evaluation. The goal: transform Palmetto into a paperless, process-driven, and data-informed center. With specialties ranging from GI to ortho and pain, they needed a solution that was flexible, scalable, and built for real ASC workflows.

The Solution

Nyleen recommended implementing HST Pathways’ full suite of solutions—including practice management, electronic charting, and eventually case coordination. The decision-making process focused on ease of use, specialty support, and bundling capabilities. HST stood out for its ability to centralize everything in one platform—billing, scheduling, clinical workflows, and analytics. Implementation began step by step, with a strong focus on staff training and change management, especially for nurses and bilingual teams. Giving staff a voice in how the software was configured increased adoption. From registration to discharge, the workflows became more intuitive, digitized, and consistent.

HST works the way a nurse’s brain works—step by step. It keeps them focused, efficient, and confident in every task.

– Nyleen Flores, CEO

The Results

Since adopting HST, Palmetto Lakes has significantly improved operational efficiency. Manual, error-prone processes were replaced with real-time digital workflows. Reporting is now timely, consistent, and data-driven—helping the team make informed decisions and better manage the revenue cycle. Staff satisfaction improved as they embraced a platform designed to mirror their actual workflows. Nurses especially appreciated the linear, step-by-step structure that aligned with their daily responsibilities. Cost savings and time efficiencies were measurable, and staff roles became more focused thanks to automation and customization. Support from administration and physicians played a vital role in ensuring a successful transition.

We moved from paper to digital, from reactive to proactive. HST made that possible with one platform that truly fits ASC workflows.

– Nyleen Flores, CEO

The Future

Palmetto Lakes is nearing the final stages of its transformation. With core HST products in place, the next step is implementing HST’s scheduling and care coordination solution to engage the wider physician community and streamline scheduling across practices. Nyleen sees this as the final piece in a comprehensive overhaul. The flexibility of HST’s platform allows them to continuously evolve and customize workflows as their needs change. What began as a consulting engagement to replace a billing partner has grown into a full-scale digital modernization initiative—anchored by HST’s intuitive, nurse-friendly, and fully integrated technology. The center is now positioned for long-term growth and partnership.