Improving Patient Collections and Decreasing Refunds
Fountain View Surgery Center enhances patient collections and reduces refunds with HST's patient estimates's advanced solutions.
By implementing HST’s patient estimates, the facility achieved:
- Improved patient collections prior to the DOS
- Decrease in patient refunds and overall confusion
- Increased efficiencies and employee satisfaction
Featured Solutions: Patient Estimates
Solutions in Use: Patient Estimates
Specialties: Multi-speciality
State(s): MI
Customer type: ASC
The Challenge
Fountain View Surgery Center, located in Southfield, MI, has been has been serving the population of SE Michigan for the last 3.5 years. Fountain View Surgery Center is a state-of-the art ambulatory surgery center committed to delivering the highest quality patient care, patient safety, and clinical excellence by providing affordable health care through highly skilled, competent, compassionate health care professionals.
Fountain View Surgery Center staff understood the importance of cost share estimation and patient financial services. They were, however, having a hard time determining accurate patient benefits. The information regarding patient co-pay, co-insurance, remaining deductible and out-of-pocket maximum was not trustworthy; therefore making it impossible to provide the patient with a good faith estimate when factoring in allowable amounts, plan design, multiple procedures, implants, etc.
Furthermore, the process they had in place was tying up internal resources. The bottom line is the staff was spending too much time on a process that could not allow them to collect the right amount from the patient.
The Solution
To address these issues, Fountain View Surgery Center implemented HST’s patient estimates. This solution streamlined the process of determining financial responsibility for both patients and payors. The new system enabled the center to deliver accurate estimates quickly, improve patient collections prior to the date of service (DOS), and reduce patient refunds and confusion. Additionally, the efficiency of the process increased overall employee satisfaction.
The accuracy of patient estimates are not a concern after switching to HST Clariti!
The Results
The adoption of HST’s patient estimates led to significant improvements:
- Accurate patient estimates were provided promptly.
- Patient collections saw a noticeable increase before the DOS.
- The number of patient refunds decreased, reducing confusion.
- Employee satisfaction improved due to increased efficiency.
The Future
Looking ahead, Fountain View Surgery Center plans to continue leveraging HST’s patient estimates to further optimize their financial processes. The center aims to maintain high levels of patient satisfaction and operational efficiency, ensuring they provide top-quality care at affordable rates.