Keeping Physicians Happy with Electronic Charting

Copper Ridge Surgery Center reduced scheduling friction and improved clinical workflows with HST’s intuitive platform

Improved satisfaction and workflow visibility across departments:

Fewer calls related to scheduling
Increased physician satisfaction
Seamless mobile access to schedules

# of ORs: 6

Featured Solutions: Electronic Charting

Solutions in Use: Surgery Center Management, Patient Engagement

Specialties: Multi-specialty

State(s): MI

Customer type: ASC

YouTube video player

Close

Q

The Challenge

Copper Ridge Surgery Center, a high-volume, multi-specialty ASC with both physician and hospital ownership, was facing frustration with its existing clinical documentation system. Staff and physician satisfaction had declined due to a lack of intuitive design and customization options. The team needed a solution that could streamline workflows and improve communication across departments. The goal was to find an EMR system that felt like a true extension of their operations—something flexible, easy to navigate, and capable of supporting the center’s complex, high-volume needs. Clinical leaders wanted to be able to view multiple sections of the EMR simultaneously, and leadership hoped to drive both staff efficiency and physician engagement through a more user-friendly, interoperable solution.

The Solution

After evaluating multiple platforms, Copper Ridge chose HST Pathways in 2019, implementing HST’s surgery center management, electronic charting, and patient engagement solutions. Though CEO Tina Piotrowski joined shortly after go-live, she was pleased to find the system in full use across clinical and operational teams with minimal disruption. HST’s intuitive electronic charting solution allowed for customization and simultaneous visibility of different record sections—a feature staff immediately embraced. On the business side, Copper Ridge has rolled out the ability for one of their large physician offices to have real-time access to their surgical schedules, which has reduced administrative back-and-forth. Implementation was described as smooth and well-supported, with zero downtime at go-live and a responsive customer support team that remained just a call or email away.

HST is well-versed in the ASC space. It knows the workflow, knows the pain points, and continues to improve based on user feedback.

– Tina Piotrowski, CEO

The Results

While it’s early to quantify outcomes, Copper Ridge has already seen improved satisfaction across physicians, schedulers, and clinical staff. The visibility provided has significantly reduced the number of calls and emails to the scheduling department, allowing teams to focus on higher-value tasks. Physicians especially appreciated mobile access to their schedules, while administrators noted how seamless interface connections with hospital partners and anesthesia systems have enhanced efficiency. Perhaps most telling is what’s not being said—leadership noted a welcome lack of complaints from physicians about EMR usability. Across the board, the platform is helping alleviate pressure, simplify processes, and support a more collaborative environment.

We’ve opened our center to other potential HST clients so they can see the system live in action—and it’s been very well received.

– Tina Piotrowski, CEO

The Future

Copper Ridge plans to expand its use of HST tools, beginning with pre-admission testing to allow patients to complete forms ahead of their procedures. They’re also exploring HST’s scheduling and care coordination tools and keeping a close eye on future updates. Tina views HST as a responsive, ASC-savvy partner that evolves based on real user feedback. She values the regular product enhancements and the company’s deep understanding of outpatient workflows. Looking ahead, the center is confident in HST’s ability to adapt and grow alongside their needs, enabling continued operational improvements and a strong foundation for long-term success.