Compass Surgical Partners improves revenue cycle RCM metrics with HST + SYNERGEN
6 Compass ASCs saw significant improvements in their RCM performance after switching to SYNERGEN for RCM services and continuing with HST.
KLAS validated that Compass achieved in just 120 days after switching:
- Net collection rate went from 71.8% to 90%
- 90+ days paid claims went from 90.5% to 97.5%
- The cost to collect went from 3% of net revenue to 2.5% of net revenue
- # of Centers
6 in the initial pilot; 19 total centers expected to use SYNERGEN and HST
- Featured Solutions
Billing & inventory, RCM services
- Solutions in Use
Scheduling & Care Communication, Electronic Charting, Patient Estimates, Patient Texting & Pre-assessments, Data & Custom Reporting
- Specialties
Multi-specialty
- State(s)
Florida, New Jersey, Ohio, and South Carolina
- Customer type
ASC
This customer story is a bit different: KLAS Research validated the ROI findings achieved by Compass and wrote a report about it.
Read it here (no email required): KLAS Research ROI Validation Report
Below are some highlights from the report that KLAS Research found when Compass switched to SYNERGEN + HST for end-to-end revenue cycle services.
| Metric | Before SYNERGEN + HST | After 120 days with SYNERGEN + HST | Outcome |
|---|---|---|---|
Net collection rate
|
71.8% | 90% |
Improvement
|
90+ days paid claim
|
90.5% | 97.5% |
Improvement
|
Cost to collect as a % of net revenue
|
3% | 2.5% |
Improvement
|
Days in AR
|
42 | 34 |
Improvement
|
90+ days paid claim
|
46% | 35% |
Improvement
|
Days to bill
|
6 | 3 |
Improvement
|
Read the report to see how they went from revenue cycle inconsistency and poor revenue cycle visibility due to a fragmented RCM model to achieving improvements across all RCM fronts in a matter of months.