Improving Visibility Across Urology

Central Ohio Urology Surgery Center is a single-specialty urology ASC in Gahanna, Ohio, offering clinic, CT, dispensary, local procedure, and surgical services within one connected facility.

For a center supporting multiple patient touchpoints under one roof, having accurate, accessible information is essential. But as the team moved away from paper-heavy workflows, they needed a better way to document care, manage supplies, and understand what was happening across the day’s schedule.

With HST, the center uses connected solutions for electronic charting, billing and inventory, and scheduling and care communication to support more accountable documentation, stronger visibility, and smarter planning across clinical and operational workflows.

Before HST, Central Ohio Urology Surgery Center relied on paper-based documentation that created challenges with accountability, legibility, and reliability. Charting could depend on a single sheet of paper, and important details often had to be manually captured, reviewed, and interpreted by the team.

That paper burden extended into charge documentation as well. Supply stickers had to be collected and stored, creating extra paperwork and making it harder to keep information organized inside the ASC.

The team also needed stronger visibility across different care areas. When the clinic and surgery center were not working from the same system, staff could run into gaps around medication lists, allergies, prior encounters, and other details that mattered during local procedures and surgery.

HST helped Central Ohio Urology Surgery Center move toward a more connected way of working across electronic charting and billing and inventory workflows. Instead of relying on paper documentation, the team could document care through tablet-based charting designed to create a more complete and accountable clinical record.

The center also gained more flexibility in how documentation is structured. Customizable charting blocks allow staff to remove what they do not need and tailor workflows to the way the facility operates.

Just as important, HST gives more team members access to the same patient information. That shared visibility helps staff confirm key details such as consent status, allergies, and other chart information before care moves forward.

The team can also support preference cards, charge documentation, and reporting tied to upcoming cases and supply needs.

With HST, Central Ohio Urology Surgery Center gained more confidence in the accuracy and accessibility of its documentation. Instead of deciphering handwriting or relying on facility-specific abbreviations, staff can document in a more consistent and visible way.

The team also gained better operational insight through reporting. By looking ahead at upcoming case volume, including specific procedures, materials management can better anticipate supply needs and reduce the risk of keeping unnecessary items sitting on shelves.

HST also supports quality improvement efforts by helping the team document operational markers such as late surgeons, surgeries not starting on time, and where workflow hangups occur. That visibility gives the center a clearer path to understand what is happening and where processes can improve.

Looking ahead, Central Ohio Urology Surgery Center sees forecasting as an important part of its next phase of improvement.

With HST supporting scheduling and care communication, the center is focused on better understanding how procedure details, case length, CPT codes, and resource needs affect the schedule. That visibility can help the team reduce underbooked or overbooked time and support more accurate surgery time allotment.

Tiffany also sees forecasting as a way to bring schedulers, clinical teams, and ancillary staff into closer alignment. As the center continues refining its workflows, HST gives the team a connected foundation to improve coordination, strengthen planning, and keep building on the progress they have already made.