Conference Sessions

Kick off the conference with an inside look at where HST is today and where we’re headed next. In this opening keynote, our CEO, Dave Thawley, will share the company’s near-term focus, strategic priorities, and long-term vision for HST's future. Attendees will hear how we’re continuing to invest in innovation, strengthen our partnership with customers, and deliver solutions that support the evolving needs of Surgery Centers and patients. From the initiatives shaping our business today to the opportunities ahead, this session will set the stage for the conference and reinforce our ongoing commitment to helping our customers achieve proactive operations.

Our HST Connect keynote speaker will be announced soon, and we’re excited to share what’s in store. Stay tuned for a dynamic addition to this year’s conference lineup and a keynote session that will help kick off the week with energy, insight, and inspiration.

We are in an era where data-driven decision-making is no longer optional, and the balance between efficiency and efficacy has become a defining factor in both patient outcomes and operational success. In this session, HST’s Will Evans, VP of Data Science & Insights, will share highlights from our 2026 State of the ASC Industry Report, including best practices, key performance indicators, and benchmarking data from across the ASC industry. Attendees will gain practical insights into every stage of the patient journey and recurring administrative workflows, helping identify opportunities to improve performance, streamline operations, and drive stronger outcomes.

Join a panel of HST customers as they share their real-world experiences transitioning from paper processes to HST’s EMR. Panelists will discuss what to consider before making the switch, lessons learned throughout implementation, and strategies that helped drive staff adoption and long-term success. Attendees can submit questions and hear live answers from customers who have been through the process firsthand.

Join HST’s solution consultants for a hands-on training session designed to go beyond the basics of upfront collections. Attendees will follow along step by step as the team walks through key workflows, including scheduling with CPT codes, patient estimates and authorizations, integrating estimate data with practice management, admissions and billing workflows, posting pre-collection payments, and using HST’s payment portal. This interactive breakout session is ideal for users of HST Clariti, HST Practice Management, and HST Pay who want practical guidance they can apply immediately.

Unprofitable cases can create significant financial strain for ASCs, especially when margin risk is not identified until after the case is complete. This session explores how ASC leaders can use scheduling, revenue cycle, and payer data to better understand and forecast case profitability before financial surprises occur. Attendees will learn how to identify margin risk across upcoming cases, evaluate trends by payer and procedure, and even have physicians competing with each other to be the most profitable surgeon.

Join HST’s solution consultants for a hands-on training session that follows the full case journey through surgery center workflows, from patient scheduling and intake through billing and post-services processes. Attendees will review key workflows related to patient readiness, surgical coordination, clinical documentation, billing, and revenue cycle processes, as well as communicating with care teams. This classroom-style session is designed to help teams better understand how connected workflows using HST can improve efficiency, reduce administrative burden, and support a smoother experience for both staff and patients throughout the entire case journey.

Surgery centers see their financial clearance process breakdown when teams are stuck chasing eligibility, recalculating estimates, and tracking down authorizations. This session walks through a structured approach to your financial clearance process, covering upfront verification, accurate estimates, authorization tracking, patient communication, and payment posting. You’ll see how tightening each step reduces and prevents avoidable cancellations and improves cash flow.

Customer speakers for this session will be announced soon. Stay tuned for the opportunity to hear real-world insights and experiences directly from HST users and ASC leaders.

Join HST’s solution consultants for a hands-on training session focused on advanced system configuration strategies designed to support complex ASC operations. Attendees will work through real-world workflows and configuration considerations related to managing third-party vendors, improving collaboration with billing companies, and supporting enterprise-level ASC administration across locations. This classroom-style session is designed for experienced users looking to optimize workflows, strengthen operational oversight, and get more strategic value from their HST system configuration.

Governance, risk, and compliance (GRC) in the ASC setting goes far beyond policy binders. It’s about building a system that keeps your organization consistently survey ready. This session explores three critical pillars of effective GRC: aligning with CMS Conditions for Coverage and accreditation standards, driving meaningful QAPI and patient safety programs, and confidently preparing for state and federal reporting requirements such as OAS CAHPS. Attendees will gain practical strategies to reduce risk, strengthen oversight, and ensure their center is always prepared for scrutiny.

Join HST’s solution consultants for a hands-on training session focused on optimizing clinical workflows within your ASC. Attendees will follow along with key clinical processes, including workflow reviews, charting completion and closure best practices, and clinical reporting strategies designed to improve visibility and operational efficiency. This classroom-style session is ideal for teams using HST’s EMR looking to strengthen clinical consistency, streamline day-to-day workflows, and maximize the value of their HST clinical tools.

It’s not just what you present, it’s how you connect your ASC’s numbers to a clear business direction. This session explores how to translate day-to-day performance into a compelling board-level narrative, focusing on the metrics, trends, and financial outcomes that matter most. Walk away with a practical approach to aligning your data, priorities, and decisions with board expectations.

Take a broader look at where HST is headed and the long-term vision shaping our platform's future. This forward-looking session will explore emerging technologies, evolving industry needs, and the strategic investments guiding the next generation of HST solutions. HST will also ask for customer feedback and voting so attendees can help guide the product roadmap. Attendees will gain insight into how HST is thinking about innovation, scalability, and the future of connected workflows across the ASC industry