Katie Sypher – Thinking Outside the ASC Walls: Optimizing Clinical Operations

Here’s what to expect on this week’s episode. 🎙️

When most people think about clinical operations, they typically focus on the few hours the patient is at the surgery center for their procedure. However, those who have truly mastered clinical operations understand the process begins long before and continues long after.

Katie Sypher, Senior Consultant at LeftCoast Healthcare Advisors, shares on this week’s episode how vital it is to take a holistic approach and focus on the entire healthcare journey. Here are a few key takeaways from our chat:

➡️ The patient journey starts well before they step into a surgery center. Katie emphasizes the importance of a seamless experience from decision to post-surgery, advocating for comprehensive pre-surgery education and clear billing guidelines.

➡️ Collaboration with all stakeholders, including the surgeon’s office and schedulers, is crucial. Regular meetings and feedback loops can streamline workflows, reduce duplication, and improve outcomes.

➡️ The relationship between surgeons and anesthesiologists is vital. Establishing clear patient criteria and communication channels can prevent surgery cancellations and ensure a smooth operative experience.

➡️ To understand if your efforts are working, choose impactful, manageable metrics. Ensure data is accessible to avoid manual, time-intensive tracking and view metrics as a trend, not just snapshots, for long-term improvement.

➡️ Leverage technology to streamline processes and have a solid framework for evaluating emerging technologies to help you stay focused and put your goals first.

Find the full episode on Apple Podcasts, Spotify, or YouTube to hear all the details.