Improving Efficiency with Seamless Workflows

North Platte Surgery Center streamlined charting, enhanced physician access, and improved patient satisfaction with HST’s intuitive, web-based tools.

Improved documentation and faster workflows led to measurable gains:

100% chart completion before physicians leave
Remote access for all physicians
Reduced charting delays and billing lag

# of Centers: 1

# of ORs: 4

Featured Solutions: Electronic Charting

Solutions in Use: Billing & Inventory, Patient Estimates

Specialties: Multi-specialty

State(s): NE

Customer type: ASC

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The Challenge

Located in rural Nebraska, North Platte Surgery Center serves a broad community with four operating rooms and a wide range of specialties—from orthopedics and podiatry to pain management and dental. As government regulations increasingly pushed healthcare organizations toward digital transformation, the leadership team recognized that paper charts were slowing them down. Staff struggled with inefficient chart completions, difficulty accessing patient information in real time, and challenges in coordinating care when physicians only visited the facility once a week. It became clear that to maintain high standards of care and stay compliant with reporting requirements, they needed a more integrated, digital-first approach to managing workflows and documentation.

The Solution

In 2018, North Platte Surgery Center implemented HST’s billing and inventory solution, electronic charting, and patient estimate solutions. The team selected HST for its ease of use, flexible customization, and reliable customer support. The transition was smooth, and physicians—many of whom work across multiple systems—quickly adapted due to HST’s intuitive design. Chart completion tools, such as daily outstanding task lists, made it easier for staff to close charts efficiently and keep patient records up to date. The web-based nature of the platform allowed physicians to sign orders or complete notes remotely, eliminating delays caused by limited onsite availability. The result was a better-connected care experience.

With HST, our staff is more efficient, our charts are completed on time, and our physicians can log in from anywhere to finish documentation.

– Billie Fear, Director of Nursing

The Results

The impact of HST has been substantial. Daily task reminders help ensure timely chart completion, accelerating billing and improving revenue cycles. Physician adoption has been strong—even among providers accustomed to juggling multiple hospital systems. Operative reports, orders, and signatures can now be completed quickly and from anywhere. Patient satisfaction surveys are automatically sent through an HST-integrated vendor, saving the staff from tedious manual work. Most notably, the continuity of care has improved: nurses instantly see when patients arrive, anesthesia records are accessible in real time, and OR reports are seamlessly shared. With fewer administrative bottlenecks, everyone—from staff to patients—benefits.

Customer support is probably my favorite thing about HST—I’ve rarely had to call in because the proactive response time is so fast and personal.

– Billie Fear, Director of Nursing

The Future

After years on the system, Billie and her team are eager to further optimize. They know HST offers features they haven’t tapped into yet and are considering a system optimization review to unlock more efficiencies. With HST’s proactive approach to regulatory updates and consistent innovation, North Platte Surgery Center sees HST as a strategic partner—not just a software vendor. Future enhancements could include deeper reporting usage, expanding patient texting and pre-assessments tools, or streamlining inventory management. As the ASC continues to grow, Billie feels confident they’ve chosen a platform built to scale with them while keeping quality care front and center.