Improving Case Costing Efficiency
Castle Rock SurgiCenter replaced manual workflows with automated, real-time profitability forecasting.
Upgraded from manual spreadsheets to real-time automation:
- Forecasts cases 3–4 weeks in advance
- Tracks physician-level profitability at a glance
- Enables proactive scheduling decisions
# of Centers: 1
# of ORs: 4
Featured Solutions: Case Profit Estimations
Solutions in Use: Surgery Center Management, Scheduling & Care Communication
Specialties: Multi-specialty
State(s): CO
Customer type: ASC
The Challenge
As the Business Office Manager at Castle Rock SurgiCenter, Andre Whyte was responsible for case costing to ensure every scheduled case was profitable. Initially, he didn’t see a problem with his manual process: running reports from HST’s practice management solution, cleaning spreadsheets, and pulling data from multiple sources. But as the center grew—adding more total joints, spine, and podiatry procedures—his workload became unsustainable. His role expanded, his time tightened, and the need for a faster, more scalable solution became clear. Case costing was no longer just a financial task—it was a strategic priority that required visibility, accuracy, and efficiency weeks in advance, not days.
The Solution
Andre began trialing HST’s case estimation solution in late 2024 after multiple conversations with the HST team. While initially hesitant, he quickly realized the value. The tool pulled real-time data from existing HST systems, eliminating the need to manually update spreadsheets or chase down reimbursement estimates. It automated scheduling updates, profit calculations, and even flagged unprofitable cases early. What used to take hours per week could now be done in minutes. Most importantly, it empowered Andre to have more proactive conversations with physicians and schedulers—shifting from reactive cost reconciliation to real-time decision support.
At a quick glance, I can see a physician’s profitability for the day—no more manual calculations, no more guesswork.
– Andre Whyte, Business Office Manager
The Results
The impact was immediate. Andre could now forecast profitability for three to four weeks out, instead of just a few days. He was able to spot payer mix issues, identify costly implant variances between physicians, and share real-time profitability insights—all at a glance. His CEO and Director of Operations quickly recognized the value, approving full adoption of the tool. It’s already gained attention from other business office managers in the region. With cleaner workflows, earlier identification of low-margin cases, and increased operational awareness, Castle Rock SurgiCenter significantly elevated its financial management—without sacrificing time or accuracy.
HST’s case profit estimation solution has been a seamless, valuable asset that’s completely changed how we manage case profitability and communicate with our physicians.
– Andre Whyte, Business Office Manager
The Future
With HST’s case estimation solution in place, Andre sees this as the foundation for bigger goals. The implementation process was smooth, with strong support from the HST team, including a dedicated group chat for real-time troubleshooting and collaboration. While his facility isn’t yet ready to implement HST’s electronic charting solution, it’s on the roadmap. As he looks to grow his career within SCA Health, Andre views HST as a trusted partner. The success so far has given him confidence that whatever comes next—whether it’s deeper analytics, more advanced clinical tools, or larger strategic initiatives—he has the right technology and the right support team in place.