Patient Estimates
The fastest way to create automated and accurate estimates for your scheduled patients.
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Within minutes create accurate patient estimates
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Get a boost in pre-payments so you can get paid faster
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100% compliance with the No Surprises Act
Join 1,600+ customers who trust HST
Help your facility collect payments prior to a procedure
Provide your patients with
accurate financial estimates – no more surprises.
Without a clear way to get accurate visibility into expected costs, patients face the daunting challenge of having to navigate unknown procedure costs.
Meanwhile, providers risk revenue losses and lower patient satisfaction due to unanticipated billing disputes and a lack of clear communication.
With HST, get 98% accurate estimates, reduce payor denials, and improve your office’s efficiency.
Faster Payments
30% of patients contacted via text or email will typically pay electronically. By sending patients a clear snapshot of anticipated costs before their appointment you can easily get paid faster and drive pre-payments. This proactive communication reduces poor AR, accelerates cash flow, and minimizes the uncertainty of unpaid bills.
Reduce Payor Denials
By checking eligibility, easily confirm a patient’s insurance status and coverage details. This ensures that services provided align with the patient’s insurance coverage, drastically reducing denials due to eligibility issues.
Meet State Compliance
Requirements
39 states have fair billing laws in place. These laws require the disclosure of prices for services aiming to allow patients to compare prices, avoid surprise billing, and encourage competition based on cost and quality.
Save Time
Get a 50% typical improvement in office efficiency and give your staff more time back to deliver better patient care. Gone are the days of manually calculating estimates based on various rates and insurance contracts. Automatically factor in the patient’s insurance benefits to produce an accurate estimate in minutes.
Comply with the Federal No Surprises Act
100% compliance with the Federal No Surprises Act requirements. While it may seem like the No Surprises Act is only in support of patients, these new regulations will have undeniable benefits for surgery centers that embrace them.
Boost Patient Satisfaction
By providing patients with an accurate estimate of their responsibility, they can budget in advance. This financial
preparedness can reduce stress and anxiety related to the potential economic burden of procedure costs.
How It Works
Use the Case Estimator to generate an accurate, comprehensive estimate tailored to your patient’s procedure and coverage.
Highlights help your staff understand which data was used in the procedure estimate calculations.
Review the detailed breakdown and send the finalized estimate directly to your patient via text or email.
View the DOS, your cases, patient eligibility, and see when a patient has viewed their estimate.
Take a Quick Guided Tour of HST’s Patient Estimates
Discover Why ASCs Love HST
“I personally like having everything together within HST because I just feel like it’s one system.”
Shawna Alfano, Administrator & Director of Nursing, BASS Surgery Center
“This takes a lot of the guesswork out for us. It’s a whole lot better than having somebody on the phone calling patients asking for money when they’re insisting, they’ve already paid for everything because they’ve paid the surgeon and they’ve paid the facility.”
Houston Landry, COO, Allied Anesthesia AssociatesCenter
Key Capabilities
Easily consider the impact that other known cases or procedures may have on a patient’s out of pocket cost. HST reviews future appointments within 21 days of each other within the same organization to factor in each encounter’s impact on the patient’s remaining out-of-pocket and deductible.
View your cases all in one view and automate insurance checking with four clearinghouses to ensure the patient is likely covered at the time of the procedure. Benefits are also refreshed up to the date of service.
Calculate accurate patient estimates so you can send your patients a quick estimate of their expected costs
See a preview of the patient estimate before it’s sent via text or email.
Drive volume to your facility with a web-based cost estimator on your website. Allow prospective patients to take a proactive approach to understanding their costs before scheduling a procedure.
Text or email your patients with a clear estimate with multiple convenient payment options available for the patient to select such as pay online, by phone, or at the time of service.
Understand the data points HST relies on for procedure cost estimations.
Gain clear visibility into when a patient views their estimate. If a patient disputes receiving it, you can provide clear insights into the number of times they accessed it.
Stay up to date with your history of patient interactions through phone or online communications.
Easily compare procedures allowable across multiple payors.
Actively track patient engagement, presenting comprehensive reports on how often patients review their provided estimates.
Enhance HST’s patient estimates solution with payment integrations (HST Pay, Elavon, Waystar, Rectangle, Loyale, Wells Fargo, Fortis, Salucro) and scheduling interfaces (HST Case Coordination, Allscripts, SIS Connect, SurgiSource, AdvantX, Vision, Amkai, SIS Complete/SIS Office, Cerner, Athenahealth, CareCloud, Centricity, iMedicware, Meditech, Mednet, Exa, and CGM).
Integrated with your favorite HST solutions
Surgery Center Management
Case Profit Estimations
Scheduling & Care Communication
Patient Payments
You’ve Got Questions, We’ve Got Answers
Why are patient estimates prior to procedures important for patients?
Clear patient estimates empower patients by allowing them to understand and anticipate their expenses, preventing unexpected bills, and facilitating informed decisions about their care.
How accurate are the estimates provided by HST?
HST’s patient estimates are over 98% accurate.
How do I use HST to check my patient's insurance?
Simply input the required patient details and insurance information and HST will quickly verify coverage.
How do patients receive their estimates?
Providers can send estimates directly to patients via text or email, ensuring a seamless communication process.
Is there any type of support service available to help collect patient pre-payments?
We do have an add-on service available for HST’s patient estimates to proactively call each patient with a remaining balance in advance of their surgery to explain their anesthesia bill. Additionally, the patient’s case history is automatically updated in HST’s patient estimates module.
Free Up Your Staff, Leave the Estimate to Us
Through HST Patient Financial Services, our US-based team can reach out to patients via texts, emails, and calls to communicate patient estimates and drive prepayments. They can also handle incoming calls from patients with questions on their estimates. It’s like having an outsourced team specialized in HST’s patient estimates for your facility.
Reduce Administrative Burden
Ease your staff’s workload by reducing time spent on prepayment calls, allowing them to focus on tasks like overdue payments and insurance claims.
Communicate Proactively
Build trust by ensuring patients are aware of their financial responsibilities through proactive outreach.
Improve Prepayments
Boost prepayment rates, reduce bad debt, and improve your facility’s financial health by minimizing post-service collections and days to pay.
Houston Landry, COO
Allied Anesthesia Associates
Helpful Resources
Why Prepayments are Crucial for Your Facility’s Success
Are unpaid bills and delayed payments starting to snowball at your facility? We get it—managing finances can be a real headache, especially when bad debt and cash flow issues come into play. When...
Administrator’s Corner: How do you feel about the No Surprises Act and how will it impact RCM?
No one understands the struggles and triumphs that ASC leadership experiences like those who have gone through it themselves. We understand Administrators, Business Office...
From the Patient Perspective: Why the No Surprises Act is So Important
The No Surprises Act has been the epicenter of discussion for a while now, especially over the last few months. While the legislation is broad and a bit confusing for...
Explore how HST’s Financial Clearance supports the patient journey, improves ASC workflows, and enables proactive operations with powerful reporting.
