HST Pathways
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PATIENT ESTIMATES

The fastest way to create automated and accurate quotes for your scheduled patients.
  • Within minutes create accurate patient estimates

  • Get a boost in pre-payments so you can get paid faster

  • 100% compliance with the No Surprises Act

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Help your facility collect payments prior to a procedure
Creating Automated & Accurate Financial Estimates for Your Patients

Provide your patients with accurate financial estimates – no more surprises.

Without a clear way to get accurate visibility into expected costs, patients face the daunting challenge of having to navigate unknown procedure costs. Meanwhile, providers risk revenue losses and lower patient satisfaction due to unanticipated billing disputes and a lack of clear communication.

With HST’s patient estimates, get 98% accurate estimates, reduce payor denials, and improve your office’s efficiency.

Save Faster Payments

30% of patients contacted via text or email will typically pay electronically. By sending patients a clear snapshot of anticipated costs before their appointment you can easily get paid faster and drive pre-payments. This proactive communication reduces poor AR, accelerates cash flow, and minimizes the uncertainty of unpaid bills.

Reduce Payor Denials

By checking eligibility, easily confirm a patient’s insurance status and coverage details. This ensures that services provided align with the patient’s insurance coverage, drastically reducing denials due to eligibility issues.

Meet State Compliance Requirements

39 states have fair billing laws in place. These laws require the disclosure of prices for services aiming to allow patients to compare prices, avoid surprise billing, and encourage competition based on cost and quality.

Save Time

Get a 50% typical improvement in office efficiency and give your staff more time back to deliver better patient care. Gone are the days of manually calculating estimates based on various rates and insurance contracts. Automatically factor in the patient’s insurance benefits to produce an accurate estimate in minutes.

Comply with the Federal No Surprises Act

100% compliance with the Federal No Surprises Act requirements. While it may seem like the No Surprises Act is only in support of patients, these new regulations will have undeniable benefits for surgery centers that embrace them.

Boost Patient Satisfaction

By providing patients with an accurate estimate of their responsibility, they can budget in advance. This financial preparedness can reduce stress and anxiety related to the potential economic burden of procedure costs.

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How It Works

1. Create the Patient Estimate
Use the Case Estimator to generate an accurate, comprehensive estimate tailored to your patient’s procedure and coverage.
2. Review the Eligibility Viewer
Highlights help your staff understand which data was used in the procedure estimate calculations.
3. Text or Email the Patient Estimate
Review the detailed breakdown and send the finalized estimate directly to your patient via text or email.
4. Explore Your Cases Grid
View the DOS, your cases, patient eligibility, and see when a patient has viewed their estimate.
Take a Quick Guided Tour of HST’s Patient Estimates
START HERE

Discover Why ASCs Love HST

I personally like having everything together within HST because I just feel like it’s one system.

SHAWNA ALFANO
Administrator & Director or Nursing
BASS Surgery Center
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This takes a lot of the guesswork out for us. It’s a whole lot better than having somebody on the phone calling patients asking for money when they’re insisting, they’ve already paid for everything because they’ve paid the surgeon and they’ve paid the facility.

HOUSTON LANDRY
COO
Allied Anesthesia Associater Center
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Key Capabilities

Progressive Estimations

Easily consider the impact that other known cases or procedures may have on a patient’s out of pocket cost. HST’s patient estimates module reviews future appointments within 21 days of each other within the same organization to factor in each encounter’s impact on the patient’s remaining out-of-pocket and deductible.

Insurance Checking

View your cases all in one view and automate insurance checking with four clearinghouses to ensure the patient is likely covered at the time of the procedure. Benefits are also refreshed up to the date of service.

Case Estimator

Calculate accurate patient estimates so you can send your patients a quick estimate of their expected costs.

Print Estimator

See a preview of the patient estimate before it’s sent via text or email.

Catalyst

Drive volume to your facility with a web-based cost estimator on your website. Allow prospective patients to take a proactive approach to understanding their costs before scheduling a procedure.

Electronic Patient Estimate

Text or email your patients with a clear estimate with multiple convenient payment options available for the patient to select such as pay online, by phone, or at the time of service.

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Eligibility Viewer

Understand the data points HST’s patient estimates module relies on for procedure cost estimations.

Delivery Status

Gain clear visibility into when a patient views their estimate. If a patient disputes receiving it, you can provide clear insights into the number of times they accessed it.

Patient Communication Log

Stay up to date with your history of patient interactions through phone or online communications.

Allowable Lookup

Easily compare procedures allowable across multiple payors.

Reporting

Actively track patient engagement, presenting comprehensive reports on how often patients review their provided estimates.

Powerful Integrations

Enhance your operations with integrated payment solutions (Elavon, Waystar, Rectangle, Loyale, Wells Fargo, Fortis, Salucro) and scheduling interfaces (AllScripts, SIS Connect, SurgiSource, Adantx, Vision, Amkai, SIS Complete/SIS Office, Cerner, Athenahealth, CareCloud, Centricity, iMedicware, Meditech, Mednet, Exa, and CGM).

Procedure Selection

Build estimates faster by choosing from the top 25–50 most recent procedures in the fee schedule—no need to type in codes or descriptions.

Patient Note Templates

Create, edit, and reuse common patient notes to speed up documentation.

Direct Pay Link for Patients

Let patients view their estimate or balance and pay right from your ASC’s website.

Integrated with your favorite HST solutions

Surgery Center Management
Case Profit Estimations
Scheduling & Care Communication
Patient Payments
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You’ve Got Questions, We’ve Got Answers

Why are patient estimates prior to procedures important for patients?

Clear patient estimates empower patients by allowing them to understand and anticipate their expenses, preventing unexpected bills, and facilitating informed decisions about their care.

How accurate are the estimates provided by HST?

HST’s patient estimates are over 98% accurate.

How do I use HST to check my patient's insurance?

Simply input the required patient details and insurance information and HST will quickly verify coverage.

How do patients receive their estimates?

Providers can send estimates directly to patients via text or email, ensuring a seamless communication process.

Is there any type of support service available to help collect patient pre-payments?

We do have an add-on service available for HST’s patient estimates to proactively call each patient with a remaining balance in advance of their surgery to explain their anesthesia bill. Additionally, the patient’s case history is automatically updated in HST’s patient estimates module.

Free Up Your Staff, Leave the Estimates to Us

Through HST Patient Financial Services, our US-based team can reach out to patients via texts, emails, and calls to communicate patient estimates and drive prepayments. They can also handle incoming calls from patients with questions on their estimates. It’s like having an outsourced team specialized in HST’s patient estimates module for your facility.

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Reduce Administrative Burden

Ease your staff’s workload by reducing time spent on prepayment calls, allowing them to focus on tasks like overdue payments and insurance claims. 
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Communicate Proactively

Build trust by ensuring patients are aware of their financial responsibilities through proactive outreach.

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Improve Prepayments

Boost prepayment rates, reduce bad debt, and improve your facility’s financial health by minimizing post-service collections and days to pay.

It frees up your staff to go on to other higher revenue generating tasks and it gets that money in the door prior to surgery.

HOUSTON LANDRY

COO
Allied Anesthesia Associater Center

Helpful Resources

From the Patient Perspective: Why the No Surprises Act is So Important

Blog

Administrator’s Corner: How do you feel about the No Surprises Act and how will it impact RCM?

Blog

The No Surprises Act: What You Need to Know

Blog
SCHEDULE A DEMO

Explore how HST’s Financial Clearance supports the patient journey, improves ASC workflows, and enables proactive operations with powerful reporting.

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SOLUTIONS

Bundled Products
Surgery Center Management
Electronic Charting
Scheduling & Care Communication
Patient Estimates
Patient Engagement
Case Profit Estimations
Patient Payments
Raw Surgery Center Data

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Podcast
Customer Stories
HST ROI Calculators
Partners & Integrations
Compliance, Privacy, and Security Overview
Your Guide to ASC Software
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