Many surgery centers complained about receiving poor customer service from their software vendor characterized by a lack of industry and product knowledge of Help Desk personnel. Users were concerned that their software had received little or no enhancements leading them to conclude that they have an obsolete legacy system. The legacy products experienced degradations in technical support. Many "bugs" could not be fixed and many software updates were unreliable causing more problems and frustrations. These systems issues place your surgery center at RISK for operational failure.
These complaints became the catalyst to create HSTpathways. HSTpathways was founded by Tom Hui in 2005 to address the Information System needs of the ASC industry. Tom was founder and President of SIS (later known as SurgiSource) from 1989 to 2001. HST assembled an experienced team of engineers and surgery center professionals to develop HSTpathways. Tom Hui's commitment is to restore integrity, confidence, reliability, and competition back into ASC Information Systems. Many surgery centers already enjoyed the benefits brought by HSTpathways. It is not a question of "if" you will convert from your legacy system, but a question of "when". Find out why so many surgery centers have already selected HSTpathways and hear their positive experiences!
HSTpathways makes software for single and multi-specialty ambulatory surgery centers (ASCs), corporate management companies, hospital outpatient and same day surgical facilities, ASC revenue cycle management companies, and outpatient cardiac facilities. Our cloud-based software spans large national enterprises and extends into physician practices. Click to learn more.
HSTpathways is more than just technology, it is a company-wide commitment to partner with our customers and other vendor-to-vendor technology leaders to deliver high quality software, exceptional services, and innovative solutions that proactively comply with the changing regulatory requirements. HSTpathways provides scalable and reliable software that enables our customers to continuously improve processes, profitable, and quality outcomes. Click to learn more.