Scaling ASC Operations by Implementing HST
UroPartners Leverages HST Pathways for Remarkable Growth and Enhanced Patient Care
Since using HST, this center has seen:
- 100% chart closure, despite a 71% increase in cases
- Considerable time savings, for both the staff and the patients
- Utilization of reporting that is valuable for board meetings
# of Centers: 1
# of ORs: 3 (adding 2 more)
Featured products: HST Case Coordination, HST Practice Management, HST eChart
Products in Use: HST Case Coordination, HST Practice Management, HST eChart
Customer Type: ASC
The challenges faced by UroPartners, which eventually led to the implementation of HST Pathways, were multifaceted. Initially, UroPartners was dealing with a burgeoning caseload, which increased by 25% during the COVID-19 pandemic. This surge in cases, from 250 to 350 per month, was managed using a cumbersome, paper-based system.
The reliance on paper charts was identified as a significant hurdle. External production of these charts, coupled with the application of patient stickers, was not just a recurring expense but also a time-consuming procedure. The printer used for this purpose was small and prone to frequent breakdowns, adding to the overall inefficiency.
The solutions provided by HST Pathways, specifically HST Case Coordination, HST Practice Management, and HST eChart, have significantly addressed the challenges faced by UroPartners.
HST Case Coordination has been instrumental in streamlining the process of scheduling for UroPartners. Despite having 40 offices, scheduling is coordinated as one big office, providing ease of scheduling and visibility for all doctors. This solution has eliminated the complexities associated with managing a large number of offices and doctors, with competing and varying schedules. The transition to HST Case Coordination was noted to be seamless, a testament to its user-friendly design.
HST Practice Management is another effective tool that has been adopted by UroPartners. The hard stops implemented by HST ensure a smooth flow of operations. The benefits are evident in efficient billing and coding, eliminating potential bottlenecks in these crucial areas. The ability to have everything under one umbrella has been highly appreciated, as it streamlines operations and reduces redundancy.
Lastly, HST eChart has revolutionized the patient admission process at UroPartners. Quick access to patient information is now possible, reducing delays and improving patient care. The efficiency of this tool extends to communication with patients and their families, particularly through automated text messages, which have been well-received.
Cathy has expressed high regard for the customer support department at HST. Despite the growth of HST, customer support remains accessible and quick to respond, providing timely assistance when needed.
In summary, the bundle of solutions provided by HST have been instrumental in addressing the challenges faced by UroPartners. The ease of use, intuitive nature, and automation features of these products have been highlighted as key advantages. As per Cathy’s words, “HST is perfect. It meets all our needs as a surgery center, and then some.” This statement underscores the positive impact of HST Pathways in enhancing the efficiency and effectiveness of UroPartners’ operations.
When we were on paper charts, it was a nightmare on so many levels. It took many hours and was very time-consuming. Lots of hands, lots of time, people staying late. Especially with prep of the charts.
The patient admission process has been significantly streamlined through the implementation of HST Patient Engagement. The efficiency of this process has been greatly augmented, leading to considerable improvements in operations and time savings, for both the patient and the center.
Cathy mentions the reports generated from HST have been instrumental in board meetings. These reports provide a clear picture of the improvements made and the financial performance of UroPartners. They offer valuable insights into revenue generation by individual doctors, thus aiding in strategic decision-making.
An additional feature that has garnered appreciation is the ability to print and send complete patient charts to insurance companies. This feature has eliminated the tedious process of manually retrieving, unclipping, and scanning charts. As a result, responses to insurance companies have become quicker and more efficient. This is possible thanks to HST eChart, a fully customizable electronic charting software providing you with easy, real-time access to data.
Automation, a key attribute of HST products, has resulted in increased productivity. More cases can now be scheduled throughout the day, leading to a rise in the number of procedures performed.
In terms of quantitative outcomes, Cathy was quick to share that definite revenue growth has been observed since implementing HST. A shift in staffing patterns has also been noted, with a decrease in administrative staff and an increase in clinical staff. This is indicative of the resource optimization achieved through the implementation of HST products.
The efficiency of HST has led to quicker turnovers between cases. This has enabled UroPartners to accommodate more patients and enhance service delivery.
In summary, the results obtained through the implementation of HST products have been remarkable. They have transformed operations at UroPartners, leading to improved efficiency, increased productivity, and enhanced patient care.
One of the things I also love about HST – as big as you are, it always feels like you have someone here for us.
Cathy was excited to share that she has committed to adding a few more HST products to their existing bundle. The future for UroPartners is set to bring further advancements with the planned addition of HST Clariti, HST Catalyst, and HST Profit Forecast. These tools will enhance compliance and patient care, as well as automate and simplify case profitability estimations.
HST Clariti is being added to the stack to ensure compliance with the No Surprises Act. This product enables the generation of patient estimates, thus providing transparency about potential expenses. The implementation of this tool reflects the commitment of UroPartners to uphold regulatory standards.
In the same vein, HST Catalyst is being introduced to provide detailed information about out-of-pocket expenses to patients. This web-based cost estimator is designed for prospective patients and surgeon practices. Its incorporation will enable patients to have a better understanding of their financial obligations, thereby fostering self-sufficiency and transparency.
Another development that is eagerly anticipated is HST Profit Forecast. This tool will provide detailed information about anticipated profits. The ability to share this information with surgeons is expected to lead to improved collaboration and strategic planning. It will offer insights into the financial outcomes of the cases handled, facilitating informed decision-making.