Enhancing Efficiency and Patient Satisfaction
The Urology Group began using HST's patient estimates amidst the challenges presented by the global pandemic.
By using HST’s patient estimates, they have seen a:
- 66% increase in upfront patient payment
- 50% decrease in accounts sent to collections
- 33% decrease in full-time staff
# of Centers: 5+
# of ORs: 5+
Featured Solutions: Patient Estimates
Solutions in Use: Patient Estimates
State(s): Ohio, Indiana, Kentucky
Customer type: Surgery Centers, Physician Practices
Specialties: Urology
The Solution
Implementing HST’s patient estimates brought a transformative change to The Urology Group’s operations:
- Upfront Collections: With HST’s patient estimates, they started collecting payments upfront, which significantly improved their cash flow.
- Efficient Contract Management: HST took over the responsibility of uploading and maintaining contracts, making the process hands-off for the group.
- Simplified Daily Operations: Their day-to-day activities became less complicated and less time-consuming. The team could quickly pull orders, put names on a spreadsheet, run benefits and eligibility checks through HST’s patient estimates, and get results back in seconds. They could then send text or email estimates to patients within seconds, enhancing the speed of their services.
- Increased Patient Satisfaction: Knowing upfront what to expect and what their out-of-pocket expenses would be, patients’ satisfaction levels increased.
- Reduced Staff Requirement: The efficiency brought by HST’s patient estimates enabled them to decrease full-time employees from 6 to 4 without compromising service quality.
As a result of implementing HST’s patient estimates, the amount sent to collections annually has dropped to roughly $550k, a reduction of over 50%.
It was very time consuming before. We weren’t able to do the volume of cases that we can now. We weren’t collecting on every single case because we didn’t have enough manpower to work every case every day. Just being able to collect as much as you can upfront really does help on the backend as far as number of bills you’re sending out, and patients were dissatisfied because they had no idea how much it was going to cost them.
Glynda Wilson,
Business Manager
The Results
Embracing the innovative technology of HST’s patient estimates, The Urology Group has experienced a significant enhancement in their operational efficiency, financial management, and overall patient satisfaction. The streamlined automation presented by HST’s patient estimates has not only conserved valuable time but also amplified their collection capabilities, leading to a notable increase in patient satisfaction.
The journey of The Urology Group with HST’s patient estimates serves as a powerful illustration of the transformative capacity of technology within healthcare. It underscores the potential for technology to refine processes, amplify efficiency, and ultimately foster superior patient care.
A testament to this transformation is the remarkable increase in upfront patient collections, which have risen from $2.5 million to an impressive $3.5 million annually. This tangible impact underscores the value that HST’s patient estimates brings to healthcare providers, showcasing the undeniable benefits of embracing technology in the pursuit of improved patient care and operational efficiency.