Enhancing Financial Clarity & Collection Efficiency
Surgery Center of the Pacific enhances efficiency and patient satisfaction with automated financial solutions, saving time and reducing miscommunications.
By utilizing HST’s patient estimates, this ASC achieved remarkable operational improvements:
- Reduced phone time from 40 to 15 hours weekly
- Cut staffing needs from 2 to 1 financial counselors
- Enhanced estimate accuracy and upfront collections
- Increased patient satisfaction and trust
Featured Solutions: Patient Estimates
Solutions in Use: Patient Estimates
Specialties: Multi-specialty
State(s): CA
Customer type: ASC
The Challenge
Surgery Center of the Pacific faced significant challenges in managing patient financial communications. The manual process of verifying benefits and calculating costs was labor-intensive, requiring staff to spend up to 40 hours per week on phone calls with patients. This inefficiency led to confusion and dissatisfaction among patients, as well as an increased need for staff to handle these tasks.
Like the majority of outpatient facilities, Surgery Center of the Pacific was struggling to communicate with their patients regarding their financial responsibility.
The Solution
To address these issues, Surgery Center of the Pacific explored various solutions and ultimately selected HST’s patient estimates. This comprehensive platform automated the process of determining patient financial responsibilities and provided accurate cost estimates. The implementation of HST’s patient estimates streamlined operations, reducing the burden on staff and improving the overall patient experience.
This is a great way to inform patients of their financial responsibility. By using HST Clariti’s quotes, any issues we had with our upfront collections are now solved. Keep doing a great job, your team is fantastic!
The Results
The adoption of HST’s patient estimates led to substantial improvements:
- Reduced phone time: Decreased from 40 hours to 15 hours per week
- Staff optimization: Lowered the number of full-time financial counselors from 2 to 1
- Increased accuracy: Enhanced the precision of patient financial estimates
- Improved collections: Significantly boosted upfront collections and accounts receivable
- Enhanced patient experience: Reduced confusion, increased satisfaction, and built trust
The Future
Surgery Center of the Pacific plans to continue utilizing HST’s patient estimates to further refine its financial processes and enhance patient interactions. The center aims to maintain high levels of efficiency and transparency, ensuring a positive experience for all patients.