Enhancing Ophthalmology Operations
NVISION Centers implemented HST's surgery center management to streamline their network of 10 surgery centers.
Since implementing HST, they achieved:
- AR targets by maintaining a 120-day AR below 15% (consistently registering at 9-10%)
- 50% reduction in claims processing time
# of Centers: 10
Featured Solutions: Surgery Center Management
State(s): CA, AZ, NV, TX
Customer type: ASC
Specialties: Ophthalmology
The Challenge
NVISION Centers, recognized for their superior ophthalmic physician services, grappled with the daunting task of managing their extensive network of 10 surgery centers. The diversity in platforms and systems used across these centers exacerbated the complexities in handling crucial procedures such as scheduling, insurance verification, and billing. A notable concern was the inadequate visibility and reporting metrics for effective financial management, thus underscoring the necessity for an enhanced system. The introduction of HST’s surgery center management presented a comprehensive solution designed to streamline operations and bolster efficiency.
The Solution
HST’s surgery center management was implemented across all NVISION Centers, ensuring a unified, comprehensive software for managing various aspects of the business.
Scheduling Enhancement
With HST’s surgery center management’s scheduling, NVISION ensured better time management for doctors and consistent processes across clinics.
Reporting and Metrics Visibility
The platform provided greater transparency to NVISION’s Sr. Billing Manager, Gina Revelez, on key reporting metrics to maintain control over accounts receivable.
Claims Process Optimization
Transitioning from traditional paper charting to HST’s surgery center management enabled a reduction in claims processing time, resulting in significant improvements to the overall efficiency of the business.
Having all our centers on the same practice management system means I have more visibility into what all the centers are doing and how well we are doing as far as our A/R. Keeping control over that A/R has been so much easier since implementing HST because now I am looking at just one report for all our centers, which has made the reporting process much less cumbersome.
Gina Revelez
Sr. ASC Billing and Collections Manager @ NVISION
The Results
The implementation of HST’s surgery center management across NVISION Centers led to several notable improvements:
- Streamlined processes for scheduling, insurance verification, and other key operations
- Enhanced transparency and strategic management through reporting metrics and benchmarks
- Reduction of claims processing time by half (from 3-4 days to 24-48 hours)
- Achievement of accounts receivable (AR) targets (maintaining 120-day AR under the 15% goal, registering at 9-10%)
My day to day has seen a huge improvement because when I started at NVISION, all our centers are on paper charts. Now, instead of us getting one big batch when the billing department posts charges, we go straight to HST because everything is there – insurance card, verification, everything. It allows us to be quicker in getting those claims out within 24-48 hours so we can get paid faster.
Gina Revelez
Sr. ASC Billing and Collections Manager @ NVISION
The Future
Given the significant improvements in efficiency, financial management, and overall operations, HST’s surgery center management has proven to be an invaluable tool for NVISION Centers. The company plans to continue leveraging the platform for continued growth and enhanced operational management.
Future improvements could explore additional integrations with other systems or tools used by NVISION Centers to further enhance synergies and efficiencies across the organization, ensuring continued delivery of best-in-class ophthalmic services.