Streamlining Case Volume & Revenue Growth
Hudson Valley Surgery Center increased efficiency and revenue by streamlining scheduling processes.
By streamlining redundant, old-fashioned processes:
- Case volume increased by 17 per month, boosting revenue by $30,000 monthly.
- Physicians using the system added 28 cases per month, increasing revenue by $47,000.
- Non-users saw an 11-case decline, losing $17,000 per month.
Featured Solutions: Scheduling & Care Communication
Solutions in Use: Scheduling & Care Communication
Specialties: Multi-specialty
State(s): NJ
Customer type: ASC
The Challenge
Hudson Crossing Surgery Center faced significant challenges with their surgery scheduling process, which relied heavily on outdated methods like phone calls and faxes. These traditional methods were not only time-consuming but also prone to errors, such as lost faxes or illegible handwriting. Despite the center’s adoption of clinical software, the lack of integration between disparate systems hindered efficient data sharing and communication. This led to operational inefficiencies and potential safety risks, as well as a decline in case volume from certain physicians who found the process cumbersome.
The Solution
To address these issues, Hudson Crossing implemented HST’s scheduling & care communication, a cloud-based surgery coordination application. This solution centralized all scheduling information, allowing real-time access to patient demographics and schedule data. The platform automated communication between the care team, providing instant updates via text, email, or push notifications. By transitioning to this web-based application, the center eliminated the need for manual processes, reducing the likelihood of errors and significantly streamlining the scheduling workflow. This improved not only the efficiency of the scheduling process but also enhanced patient safety.
Realizing the benefits associated with bringing surgery scheduling and coordination online, Hudson Crossing implemented HST Case Coordination.
The Results
The introduction of HST’s scheduling & care communication yielded impressive results. A comparative analysis of case volume between July-November 2016 (pre-implementation) and the same period in 2017 (post-implementation) showed substantial improvement:
- Physician Engagement: 52 physicians used the platform at least once a month, contributing to approximately 28 additional cases per month. This translated to an estimated monthly revenue increase of $47,000.
- Overall Increase: The center experienced an average increase of 17 cases per month across all physicians, resulting in a net revenue boost of $30,000 monthly.
- Reduction in Case Decline: Physicians not using the application saw a decline of 11 cases per month, equating to a revenue loss of $17,000 per month.
- High-Revenue Specialties: Many of the physicians utilizing HST’s scheduling & care communication were from high-revenue specialties, further amplifying the financial benefits for the center.
The Future
Looking ahead, Hudson Crossing Surgery Center aims to continue leveraging the benefits of HST’s scheduling & care communication. The center plans to increase the adoption rate among all affiliated physicians, ensuring that more cases are scheduled through the platform. By doing so, the center expects to maintain and potentially further increase case volume and revenue. Additionally, Hudson Crossing will explore the integration of new features and updates from HST Pathways to continue improving operational efficiency and patient care. This forward-thinking approach is expected to solidify the center’s reputation as a leader in utilizing advanced technology for surgical scheduling and coordination.