Patient Engagement
Transforming the patient experience prior to surgery.
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Access the most user-friendly pre-assessment & two-way texting tool
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Strengthen patient safety
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Reduce cancellations
Join 1,600+ customers who trust HST
Spend Less Time Calling Patients and More Time Caring for Them
The patient experience doesn’t just start at check-in and end at discharge.
Your patients expect seamless communication from the first moment they connect with you through the lifetime of their care with your surgery center.
With an online intuitive pre-assessment tool and automated patient texting, HST provides an easy way to gather patient health history and communicate with patients.
Reduced Cancellations & Delays
HST’s patient engagement solution helps reduce procedure delays and cancellations by reminding patients of their upcoming procedure. With integrated technology, patient texting effectively improves the patient experience and continuum of care with meaningful engagement.
Seamless Patient Communication
Communicate with patients in a way that is effective and convenient. Streamline all the pieces of your pre-assessment process in HST’s patient engagement with our powerful pre-assessment tool so your team can spend less time calling patients and more time caring for them.
Strengthened Patient Safety
By collecting complete and accurate data, you can effectively improve patient safety. With more accurate data, you can create a better experience for not only your patients but your entire care team.
Time Saved
Eliminate the time-consuming process of calling patients to manually gather their health history and expedite the process through the online pre-assessment form.
Reduced Cancellations & Delays
HST’s texting solution helps reduce procedure delays and cancellations by reminding patients of their upcoming procedure. With integrated technology, patient texting effectively improves the patient experience and continuum of care with meaningful engagement.
Seamless Patient Communication
Communicate with patients in a way that is effective and convenient. Streamline all the pieces of your pre-assessment process in HST with our powerful pre-assessment tool so your team can spend less time calling patients and more time caring for them.
Strengthened Patient Safety
By collecting complete and accurate data, you can effectively improve patient safety. With more accurate data, you can create a better experience for not only your patients but your entire care team.
Time Saved
Eliminate the time-consuming process of calling patients to manually gather their health history and expedite the process through the online pre-assessment form.
How It Works
1. Create the Pre-Assessment Form Questions
Customize the online form to your unique specifications and questions using the designer tool.
2. Set up Your Unique Pre-Assessment Alerts
Next, establish your custom auto-flagging alerts on the form to notify the pre-op nurse to review the patient’s history based on their responses.
3. Patient Receives a Notification to Fill Out their Form
Once the questions and auto-flagging settings are created, either by text or email, send the patient the form via a unique URL to complete their form online.
4. Receive the Completed Patient Form
Once the patient finishes filling out their pre-assessment form, they will submit it from their device, and it will go directly back to your facility for review.
Take a Quick Guided Tour of HST’s Patient Engagement Module
Discover Why ASCs Love HST
“We are so excited to have the ability to reach our patients on this level. We pride ourselves on our ability to personalize our patient’s experience to meet their individual needs. HST Patient Engagement’s texting functionality allows us to do so in a thoughtful, yet efficient manner.”
The Center for Minimally Invasive Surgery, Munster, IN
“I can say from the customer service standpoint, I feel like HST will stand behind you.”
Shawna Alfano, Administrator & Director of Nursing, BASS Surgery Center
Key Capabilities
Send automated pre-operative reminders and communicate one-on-one with patients by sending text messages from your computer. Reach patients faster with patient texting and remove the need to manually call patients to gather their medical history.
Create send or patient response rules. Send Rules help you customize which patients should or should not receive a text message. Patient Response Rules allow you to flag a patient case with “Scheduling,” “Billing,” or “Clinical” based on the patient’s text message response.
Easily communicate next steps with the Follow-up Status in the pre-assessment queue. The Follow-Up Status provides visibility into your attempt to contact a patient whether it be through a text message, call, or email.
With automatic reminders and 2-way patient texting, you can easily reduce cancellations. Also, you have the flexibility to set up your own cadence with automated reminders. Text messages can be set to “Pre-Surgery,” “Day of Surgery,” “Post-Op,” and “Pre-Admission.” Once a message type is selected, then messages can be scheduled days prior, hours before, or when the patient is scheduled.
Control the customization of your pre-assessment form with the pre-assessment form designer. This designer tool offers a multitude of question types such as multiple choice, yes/no, and free text, along with unique options for each question type.
Questions can be set up to alert a pre-op nurse when a patient provides a specific answer to a question. For example, if a patient answers “Yes” to the question “Do you have high blood pressure?,” a flag could appear on the case as a notification to the pre-op nurse to review the patient’s history for specific alerts. Auto-flagging helps ASCs staff align with each patient’s unique health history and needs.
Seamlessly connect with case scheduling and care communication in the HST platform.
You’ve Got Questions, We’ve Got Answers
Can I see if a text message was opened by the patient?
You can’t tell if it was specifically ‘opened,’ but you can check if it was sent, received, had an error, or failed, and see how the patient replied.
How will patients receive the pre-assessment form?
Patients will receive the online pre-assessment form through a secure and unique URL either by text or email.
Is HST's patient texting & pre-assessment solution HIPAA compliant?
Yes, HST’s patient engagement solution is HIPAA compliant, so your ASC and patients can have peace of mind that all patient information is protected and secure.
Can patients respond to automated text messages?
Yes, you can set up automated text messages to go out and patients can respond directly to those automated messages.
What can I do if a patient’s pre-assessment form is complete, and I don’t want them to receive further communications?
You can create a send rule to prevent any text messages from being sent to patients.
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