PATIENT ENGAGEMENT
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Access the most user-friendly pre-assessment & two-way texting tool
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Strengthen patient safety
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Reduce cancellations
Join 1,700+ customers who trust HST
Spend Less Time Calling Patients and More Time Caring for Them
The patient experience doesn’t just start at check-in and end at discharge.
Your patients expect seamless communication from the first moment they connect with you through the lifetime of their care with your surgery center.
With an online intuitive pre-assessment tool and automated patient texting, HST provides an easy way to gather patient health history and communicate with patients.
Reduced Cancellations & Delays
HST’s patient texting helps reduce procedure delays and cancellations by reminding patients of their upcoming procedure. With integrated technology, patient texting effectively improves the patient experience and continuum of care.
Seamless Patient Communication
Communicate with patients in a way that is effective and convenient. Streamline all the pieces of your pre-assessment process in HST with our powerful pre-assessment tool so your team can spend less time calling patients and more time caring for them.
Strengthened Patient Safety
By collecting complete and accurate data, you can effectively improve patient safety. With more accurate data, you can create a better experience for not only your patients but your entire care team.
Time Saved
Eliminate the time-consuming process of calling patients to manually gather their health history and expedite the process through the online pre-assessment form.
How It Works
ASCs Love HST
We are so excited to have the ability to reach our patients on this level. We pride ourselves on our ability to personalize our patient’s experience to meet their individual needs. HST Patient Engagement’s texting functionality allows us to do so in a thoughtful, yet efficient manner.
Munster, IN
I can say from the customer service standpoint, I feel like HST will stand behind you.
Administrator & Director of Nursing
BASS Surgery Center
Key Capabilities
Two-way Patient Texting
Send automated pre-operative reminders and communicate one-on-one with patients by sending text messages from your computer. Reach patients faster with patient texting and remove the need to manually call patients to gather their medical history.
Flag Text Messages
Automatically flag patient replies based on key words. Use Send Rules to customize which patients should or should not receive a text message. Plus, use Patient Response Rules to flag cases for Scheduling, Billing, or Clinical follow-up. This helps your staff quickly catch risks without watching every message.
Follow-Up Status
Easily communicate next steps with the Follow-up Status in the pre-assessment queue. Follow-Up Status provides visibility into your attempt to contact a patient whether it be through a text message, call, or email.
Automated Reminders at Every Step
Send multiple text or email reminders—before surgery, on the day of, and after—to help reduce cancellations and keep patients on track. Most centers send 5–10 messages per patient, but you can set the cadence that works best for your workflow. Choose from message types like Pre-Surgery, Day of Surgery, Post-Op, and Pre-Admission, and schedule each message based on days or hours before surgery.
Customizable Pre-assessment Form
Control the customization of your pre-assessment form with the pre-assessment form designer. This designer tool offers a multitude of question types such as multiple choice, yes/no, and free text, along with unique options for each question type.
Pre-Assessment Auto-flagging
Questions can be set up to alert a pre-op nurse when a patient provides a specific answer to a question. For example: If a patient answers “yes” to the question “Do you have high blood pressure?” a flag could appear on the case as a notification to the pre-op nurse to review the patient’s history for specific alerts. Auto-flagging helps ASCs staff align with each patient’s unique health history and needs.
Integrations
Seamlessly connect with case scheduling and care communication in the HST platform.
Flexible Device Access
Staff can access patient texting and pre-assessments on tablets, laptops, or desktops. Tablets offer on-the-go mobility throughout the center and laptops or desktops are great for front-desk efficiency—giving your team the flexibility to work wherever they are.
Built-In Medical Definitions
Make pre-assessments easier for patients by adding helpful medical definitions directly into the form—reducing patient confusion and improving completion rates.
DOB Verification for Added Security
Patients must enter their date of birth before accessing their form, adding an extra layer of security that helps confirm identity.
Medication and Dosage Selection
Patients can select medications from a pre-listed menu and choose from common dosage types—including International Units (IU) for supplements—making it easier to enter accurate information and reducing manual entry errors.
Pre-Built Question Library
Create forms faster with our library of searchable, pre-built questions tailored to ASC needs.
Multiple Form Types
Build and send different types of forms to support a variety of workflows across your center.
Automated Post-Op Messages
Follow up with patients automatically at 30, 60, or 90 days after surgery to support better patient recovery and satisfaction.
Form History and Visibility
Easily update your pre-assessment forms while keeping a record of older versions. Each form shows its creation date, making it easy for staff to find and use the most up-to- date version.
Post-Discharge Instructions
Easily send instructions after surgery to help patients recover and cut down on follow-up calls.
Send Educational Videos
Include helpful videos in your messages to explain what to expect before surgery and ease patient anxiety. Just add the video link to your message.
Dosage Selection Options
Patients can choose from common dosage types like mg, mL, tsp, IU, and more when adding their medications or supplements, helping them complete their pre-assessment form more accurately.
Forms Available in Multiple Languages
Patients can choose their preferred language in the pre-assessment form using the embedded Google Translate dropdown—making it easier for patients to complete their health history forms.
Smart Messaging Rules
Set up rules to send different messages based on the patient’s doctor, procedure, or anesthesia type—so each patient gets only the info they need.
Assessment Summary and Risk Flags
Call out important clinical details on the printed patient summary. These flags are set up in the pre-assessment form and show up for staff such as the anesthesiologist. They highlight allergies, medications, or other risks—so the staff is fully prepared before surgery.
Assessment Summary and Risk Flags
Call out important clinical details on the printed patient summary. These flags are set up in the pre-assessment form and show up for staff such as the anesthesiologist. They highlight allergies, medications, or other risks—so the staff is fully prepared before surgery.
You’ve Got Questions, We’ve Got Answers
Can I see if a text message was opened by the patient?
You can’t tell if it was specifically ‘opened,’ but you can check if it was sent, received, had an error, or failed, and see how the patient replied.
How will patients receive the pre-assessment form?
Patients will receive the online pre-assessment form through a secure and unique URL either by text or email.
Is HST's patient texting & pre-assessment solution HIPAA compliant?
Yes, HST’s patient engagement solution is HIPAA compliant, so your ASC and patients can have peace of mind that all patient information is protected and secure.
Can patients respond to automated text messages?
Yes, you can set up automated text messages to go out and patients can respond directly to those automated messages.
What can I do if a patient’s pre-assessment form is complete, and I don’t want them to receive further communications?
You can create a send rule to prevent any text messages from being sent to patients.
Helpful Resources
3 Quick Tips to Easily Strengthen Your Patient Relationship
How to Get Your First 1,000 Patients Scheduled at Your New ASC
