Transforming Operational Efficiency
Live Oak Surgery Center uses HST Pathways to streamline processes and improve patient communication.
The adoption of the HST products has resulted in:
- Effective risk management
- Optimized block utilization
- Enhanced revenue management
Number of ORs: 3
Featured products: HST Patient Engagement, HST Practice Management, HST Clariti, and HST Catalyst
Other products in use: HST Practice Management, HST Clariti, and HST Catalyst
State: Texas
Specialties: Orthopedic, ENT, Plastics, and Gastroenterology
Customer type: Surgery Center
The Challenge
Live Oak Surgery Center, established in 2018, is a multi-specialty facility jointly owned by Children’s Hospital (51%) and a group of physicians. Their facility specializes in orthopedics, plastics, ENT, and gastroenterology procedures, with a primary focus on pediatric patients while also catering to adults. Previously, they utilized SIS AdvantX, which presented some limitations for the team. According to their Administrator, the platform lacked user-friendliness, didn’t have a great deal of information, and the generated reports were subpar. Additionally, they encountered many difficulties when it came to contacting patients, posing a significant challenge for their operations.
The Solution
Live Oak Surgery Center successfully addressed their challenges in the nursing, preoperative, and postoperative stages by implementing HST Case Coordination and HST Patient Engagement. Both platforms have provided significant value to the center, particularly through the utilization of the online pre-assessment form and patient texting feature, with HST Patient Engagement, which have greatly improved their ability to contact and communicate with patients.
Additionally, the all-in-one HST platform has proven to be an asset to their facility through its wide range of essential information, such as surgery duration, staff utilization, cost-revenue analysis, and infection control reports. With HST Practice Management, the integration of the ASCA benchmarking report further has simplified the process of benchmarking with ASCA and other facilities, streamlining data entry, and making it a highly convenient tool for their center.
The abundance of information available to their facility through HST has simplified work for their team. For example, it has made the process of determining shift differentials much simpler by enabling the identification of nurses who have worked late. Additionally, it allows the center to closely monitor doctors’ scheduling blocks and ensure adherence to the allocated time, providing valuable insights to OR block time utilization.
HST Pathways offers you a comprehensive ASC platform, providing all the necessary information, data, and statistics you desire, all just at your fingertips. It’s really a great product.
Lora Reed
Administrative Director
The Results
The implementation of HST products has yielded significant results for Live Oak Surgery Center. The reports generated by the system have provided a wealth of information that is readily accessible and easy to find for them. They contain comprehensive data on quality metrics and performance improvement, enabling efficient analysis and decision-making.
The surgery time log has also proven invaluable for block utilization, allowing their facility to provide feedback to physician offices regarding procedure durations, turnaround times, and effective utilization of block time. This feedback has ensured appropriate scheduling and maximized efficiency for their center.
In terms of revenue growth, HST’s products have facilitated accurate documentation and tracking of reimbursements, as well as the identification of variations in supplies usage among surgeons. This information has shed light on cost discrepancies, allowing for informed analysis and potential optimizations.
Additionally, the team found the implementation process itself was straightforward, with virtual setup and support provided by HST Pathways. The simplicity of HST Pathways’ products has garnered positive feedback from nurses, particularly in streamlining preoperative phone calls. HST Patient Engagement has proven to be extremely valuable for them with patient pre-assessments, enhancing the efficiency of data collection and analysis.
It has helped me give feedback to the physician offices on how long it’s taking them to do the procedure, wheels in, wheels out, and to make sure we’re capitalizing on their block time and make sure we’re scheduling appropriately.
Lora Reed
Administrative Director
The Future
Live Oak Surgery Center recognizes the untapped potential of HST Pathways’ systems and anticipates leveraging more capabilities soon. They are particularly interested in utilizing HST Case Coordination to enhance efficiency in areas such as staffing, scheduling, and communication. By integrating this component into their operations, their facility envisions streamlining processes and ensuring optimal resource allocation. Furthermore, they have future plans to explore HST eChart, which would further enhance their facility’s capabilities.
Looking ahead, the team is eager to unlock the full potential of HST Pathways, confident that it will continue to provide the platform and insights they need to enhance efficiency, streamline processes, and achieve their goals.