No matter how excellent a software can perform, it is of limited value unless there is a good training and support program. HSTpathways has a strong implementation and support team with in-depth ASC industry knowledge. The team strives to provide the optimum customer experience by delivering prompt response and problem resolution times. We give the industry and users a voice in directing product development by listening to customers.
Training is the single most important factor to a customer's satisfaction with their use of the information system. HSTpathways presents training professionals who have years of experience in the business processes of surgery centers. We understand the business model. Because each customer's needs have slight differences, our training professionals will assist you in merging your policies and procedures with the software application features and functions. We will tailor a combination of Web-based and on-site training sessions to meet your current and future needs.
HSTpathways cares about our customer's satisfaction. To maximize customer satisfaction, we support our customers with the following guiding principles:
"Our HSTpathways implementation went very smoothly!"
Andy Merry, Yellowstone Surgery Center
"I really appreciate your time, patience, and sense of humor that no doubt got me through. Your thoroughness and "don't give up" demeanor led me to success!"
Tracy Maloney, Symbion Healthcare, Inc