ASC Professional Services

At Healthcare Systems and Technologies (HST), we are committed to our customers ASC Professional Services and believe that the true value of our products is reflected in the solutions we provide to our customers. Healthcare Systems and Technologies (HST) products set new standards for functionality, performance, reliability and interoperability. We are also committed to the development of our products, listening to the needs of our customers and partners and adapting to their requests.

Our overriding aim is to achieve excellent customer access and customer satisfaction. To do this we need to put the customer at the heart of what we do.

Training

Training is the single most important factor to a customer’s satisfaction with their use of the information system. HST presents training professionals who have years of experience in the business processes of surgery centers. We understand the business model. Because each customer’s needs have slight differences, HST’s training professionals will assist you in merging your policies and procedures with the software application features and functions. We will tailor a combination of Web-based and on-site training sessions to meet your needs. HSTpathways will provide you with valuable and effective information management if you receive proper training.

Implementation

Implementation of HSTpathways consists of a series of tasks to provide you with a reliable and secure application environment. We will work with your local vendor or recommend one of our hardware/network partners to make sure your equipment (computers, printers, tape backup, and telecommunications) and network is properly installed prior to training. We manage this process with a checklist which includes an owner for each task, a target date, and resources required.

We have dedicated hundreds of hours of development and testing of our software installation and configuration procedures to give you a smooth implementation process.

Support

HST has identified several critical factors that determine your satisfaction with customer service. (1) We believe that your calls to us should be answered by a person. It is more personal, effective, and less frustrating. We commit to staffing levels that will minimize the need for voice mails. (2) We have spent hundreds of hours with our best analysts and technical writers to create a Help File that you can actually use with Links and Screen Shots that you are familiar with. (3) We also provide you with the option of sending e-mails directly to our general support mail box or specific support staff member. (4) We have created a true team environment where our professional trainers and customer service representatives are given the same training and product knowledge so that our answers and solutions are consistently accurate. (5) Our President has empowered and encouraged our staff to use common sense and take personal pride in making our customers’ day more productive and pleasant. In short, we care!